Finance

Airbnb’s AI Bot Cuts Customer Service Calls by 15%

May 2, 2025
Airbnb’s AI Bot Cuts Customer Service Calls by 15% Airbnb is stepping up its digital transformation with a newly deployed AI-powered customer service assistant, now being used by half of its U.S. customer base. CEO Brian Chesky confirmed during Airbnb’s Q1 2025 earnings call that the chatbot has already led to a 15% drop in

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